Everyone follows the same requirements for U.S. Customs,
but what makes C.B.C.C. better than the rest is our support. We offer friendly, timely,
reliable support Monday through Friday 9am to 5pm EST. From your first ABI test entry
to that complex multiple invoice, remote file that took all week to prepare. With
direct phone and computer support you can count on C.B.C.C. to help you get your job
done right and on time.
Throughout the year we send out updates to cover U.S. Customs
changes and our own program enhancements. At the end of the year we also provide a complete
tariff update at no charge. Using a secure communications program we connect directly to
your system and update your software in a timely manner.
C.B.C.C. also sends out a monthly news letter call Output. It highlights Customs
news, program changes and updates. Along with some tips and tricks to make our software work
better for you. Send us your email address to get on the list.
Unlike our competitors, you do not submit a trouble ticket
and hope to get help within 4 to 6 hours. Our trained support staff can connect directly to
your pc and solve your problems as if we where sitting right there with you. We also utilize
Phone, Email and Instant Messenger for even faster support. We have constantly monitored private
Message Forum dedicated to CBCC customers so they can ask questions of the staff and get quick
Customizing our software is another feature that sets us apart.
Our trained staff of programmers can develop just about anything from simple data entry and laser printing programs
to online tracking and everything in between. Give us a call to discuss what C.B.C.C. can do for you.